BSOP 326 Midterm Exam 1 ANSWERS-New

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1.

Question :

(TCO 6) In total-quality organizations, the scope of the leadership system includes which of the following?

Points Received:

5 of 5

2.

Question :

(TCO 6) The traditional approach to strategy deployment is which of the following?

Points Received:

5 of 5

3.

Question :

(TCO 3) The framework for companywide quality control (CWQC) in Japan is provided by _____.

Points Received:

5 of 5

4.

Question :

(TCO 3) ISO 9001 provides specific requirements for _____.

Points Received:

5 of 5

5.

Question :

(TCO 1) A consumer purchases a generic product at a cost of $5.00 instead of the competing brand-name product that sells for $7.00. The consumer feels that there is no difference in quality between the generic and brand-name products. This scenario illustrates which of the following definitions of quality?

Points Received:

5 of 5

6.

Question :

(TCO 1) Until the start of the 1980s, most U.S. companies focused on maintaining quality levels by utilizing which of the following practices?

Points Received:

5 of 5

7.

Question :

(TCO 1) During the Middle Ages, quality was built into the final product. This approach to quality was lost with the advent of _____.

Points Received:

5 of 5

8.

Question :

(TCO 2) In any system, final inspection attempts to perform all of the following functions, except _____.

Points Received:

5 of 5

9.

Question :

(TCO 2) Which of the following are considered to be two critical components of quality systems in service industries?

Points Received:

5 of 5

10.

Question :

(TCO 2) Conditions that facilitate high-quality service employees include which one of the following?

Points Received:

5 of 5

11.

Question :

(TCO 2) Systems thinking can be applied to the analysis of _____.

Points Received:

5 of 5

12.

Question :

(TCO 3) The Malcolm Baldrige National Quality Award serves several purposes, except _____.

Points Received:

5 of 5

13.

Question :

(TCO 5) Dave noticed that at the place where he gets his haircut, Hair Town, there is an employee who sweeps up hair every 15 minutes. By doing this, the management at Hair Town is trying to affect which quality dimension?

Points Received:

5 of 5

14.

Question :

(TCO 5) Bill designs and maintains the inventory management software that his coworker John uses when customers call the company to place an order for merchandise. Bill is John’s _____.

Points Received:

5 of 5

15.

Question :

(TCO 7) Which of the following is not considered a “hard” measure of the effectiveness of human-resource management?

Points Received:

5 of 5

16.

Question :

(TCO 4) Which of the following represents a point of disagreement between Deming and Juran?

Points Received:

5 of 5

17.

Question :

(TCO 4) The Deming philosophy focuses on improvements in product and service quality by _____.

Points Received:

5 of 5

18.

Question :

(TCO 8) The major difference between quality circles and project teams is which of the following?

Points Received:

5 of 5

1.

Question :

(TCO 4) Deming’s Profound Knowledge consists of four elements. Answer the following three parts relating to the “psychology” element of Deming’s Profound Knowledge. Your discussion should relate to this element of Deming's Profound Knowledge and not to psychology in general.

1. Discuss why psychology is important for us to understand. (10 points)
2. Discuss how fear plays a part in this element. (10 points).
3. Discuss how pay and motivation are of interest in this element. (10 points)

Points Received:

30 of 30

2.

Question :

(TCO 6) Answer the following three parts relating to the transformational leadership theory:

1. Discuss the basic element of the transformational leadership theory. (10 points)
2. Discuss how transformational and transactional leaders differ. (10 points)
3. Discuss how transformational and transactional leadership theories can be combined together. (10 points)

Points Received:

30 of 30

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