For This and Any Other Courses,Assignments,
Disscussions,Quizes,Final Exams,Test Banks And Solution Manauals
1. (TCO 6) In total-quality
organizations, the scope of the leadership system includes which of the
following? (Points : 5)
2. (TCO 6) An approach that
integrates an organization’s major goals, policies, and action sequences into a
cohesive whole is referred to as which of the following?
(Points : 5)
(Points : 5)
3. (TCO 3) The framework for
companywide quality control (CWQC) in Japan is provided by _____. (Points : 5)
4. (TCO 3) ISO 9001 provides
specific requirements for _____. (Points : 5)
5. (TCO 1) Which of the
following is a criticism of the product-based definition of quality? (Points :
5)
6. (TCO 1) The creation of
separate quality departments in the early 1900s caused _____.
(Points : 5)
(Points : 5)
7. (TCO 1) _____ is credited
with developing control charts. (Points : 5)
8. (TCO 2) In any system,
final inspection attempts to perform all of the following functions, except
_____. (Points : 5)
9. (TCO 2) Conditions that
facilitate high-quality service employees include which one of the following?
(Points : 5)
10. (TCO 2) An increasingly
important component in quality for service firms is _____. (Points : 5)
11. (TCO 2) Systems thinking
_____. (Points : 5)
12. (TCO 3) Companies have
utilized the Malcolm Baldrige National Quality Award mostly for the purpose of
_____. (Points : 5)
13. (TCO 5) Dave noticed that
at the place where he gets his haircut, Hair Town, there is an employee who
sweeps up hair every 15 minutes. By doing this, the management at Hair Town is
trying to affect which quality dimension? (Points : 5)
14. (TCO 5) Leading practices
of customer-focused organizations include all of the following, except _____.
(Points : 5)
15. (TCO 7) Most companies
still use traditional measures, such as _____, as a basis for compensation,
while more progressive organizations use measures, such as _____. (Points : 5)
16. (TCO 4) Which of the
following is the primary reason for Deming’s position that slogans should be
eliminated? (Points : 5)
17. (TCO 4) The need to
“remove barriers to pride in workmanship” is associated with which of the
following individuals? (Points : 5)
18. (TCO 8) The major difference between quality
circles and project teams is which of the following? (Points : 5)X
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